Privacy Policy

Effective Date: July 01, 2026

Last Updated: July 01, 2026

This Privacy Policy describes how KREONE EMPIRE PRIVATE LIMITED ("Company", "we", "us", or "our"), operating the commercial web hosting brand Kreone Host ("Service"), collects, uses, processes, and protects your personal information when you visit or use our website, client portal, and related services.

1. Legal Entity & Scope

• Corporate Entity: KREONE EMPIRE PRIVATE LIMITED

• CIN: U63119UP2026PTC249429

• Registered Office: 48, Gram Sahjapur, Police St. Sehramau South, Shahjapur, Sadar, Shahjahanpur, Uttar Pradesh, India - 242406

• Brand Name: Kreone Host

This Privacy Policy applies to all users, customers, and visitors who access our hosting services, in website client portal, and related web interfaces.

2. Information We Collect

We only collect information necessary to provide, manage, and secure your hosting services:

• Account & Contact Information: Full Name, Email Address, Phone Number, Billing/Postal Address, and Company Name (if applicable) provided during signup or checkout.

• Billing & Transaction Data: Records of invoices, transaction references, purchased plans, and payment status. (Note: We do not store credit/debit card numbers, CVVs, or NetBanking credentials on our servers.)

• Technical & Log Data: Internet Protocol (IP) address, browser type, operating system, server access timestamps, and system performance metrics.

• Analytics & Cookies: Standard cookies and aggregated website usage data collected via Google Analytics.

3. How We Use Your Information

We process your data for the following lawful business purposes:

• Provisioning, configuring, and managing your web hosting and server accounts.

• Generating invoices, billing receipts, and processing financial transactions.

• Communicating system updates, maintenance alerts, ticket responses, and administrative notices.

• Preventing fraud, abuse, DDoS attacks, spamming, and unauthorized server access.

• Ensuring compliance with the Information Technology Act, 2000, applicable Indian rules, and regulatory tax obligations.

4. Payment Gateways & Third-Party Service Providers

We do not sell, rent, or trade your personal data. We share necessary data only with verified third-party partners strictly for service delivery:

• Payment Processing: Transactions are securely handled by certified Indian payment gateways, including Razorpay, Cashfree Payments, and PhonePe. Payment details are processed in accordance with PCI-DSS guidelines.

• Analytics: We use Google Analytics to understand website traffic patterns and improve user experience.

• Legal Compliance: We may disclose information to law enforcement or statutory authorities if required by Indian law, court orders, or governmental directives.

5. Data Retention Policy

• Active Services: Personal and technical data is retained as long as your client account remains active.

• Statutory Compliance: Following service termination or account closure, basic identity, invoice, and log records are retained for 3 to 5 years in accordance with Indian statutory, financial, and cybersecurity compliance requirements.

• Account Termination: After the mandatory retention period, inactive data is securely archived or permanently deleted.

6. Data Security

We implement industry-standard technical and organizational security measures, including:

• SSL/TLS encryption for all client portal, web, and checkout sessions.

• Secure access controls and firewall protection on our server infrastructure.

• Regular security audits and vulnerability monitoring to protect against unauthorized data access or loss.

7. User Rights

Subject to Indian data protection laws, you have the right to:

• Access and review the personal data linked to your account.

• Update or correct inaccurate account and contact details directly through the website client portal.

• Request account closure and termination of services (subject to regulatory record retention mandates).

8. Grievance Redressal & Contact Information

In compliance with the Information Technology Act, 2000 and rules made thereunder, the details of the Grievance Officer for handling privacy and data-related queries are as follows:

• Grievance Officer: Pankaj Kumar Gautam

• Entity: KREONE EMPIRE PRIVATE LIMITED

• Registered Address: 48, Gram Sahjapur, Police St. Sehramau South, Shahjapur, Sadar, Shahjahanpur, Uttar Pradesh, India - 242406

• Official Email: info@kreonehost.com

• Contact Number: +91 9876544774

• Support Portal: Kreone Host Client Area

9. Changes to This Policy

KREONE EMPIRE PRIVATE LIMITED reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of Kreone Host services following any modifications constitutes acceptance of the revised terms.