Refund & Cancellation Policy

Effective Date: September 3, 2026

Last Updated: September 3, 2026

This Refund & Cancellation Policy sets forth the terms and conditions under which KREONE EMPIRE PRIVATE LIMITED ("Company", "we", "us", or "our"), operating under the commercial hosting brand Kreone Host ("Service"), processes cancellations and issues refunds for products and services purchased through our website and Client Area.

By purchasing any service from Kreone Host, you acknowledge and agree to the terms outlined below.

1. Corporate Identity & Applicability

• Legal Entity: KREONE EMPIRE PRIVATE LIMITED

• CIN: U63119UP2026PTC249429

• Registered Office: 48, Gram Sahjapur, Police St. Sehramau South, Shahjapur, Sadar, Shahjahanpur, Uttar Pradesh, India - 242406

• Brand Name: Kreone Host

• Official Email: info@kreonehost.com

• Support Contact: +91 9876544774

2. 7-Day Money-Back Guarantee (Shared / Web Hosting)

• Applicability Window: We offer an unconditional 7-day money-back guarantee on eligible shared/web hosting packages.

• First-Time Purchases Only: The 7-day money-back guarantee applies exclusively to first-time, new account registrations.

• Renewals & Upgrades: Service renewals, plan upgrades/downgrades, and recurring billing cycles are strictly non-refundable.

• Calculation Period: The 7-day period starts precisely from the time and date of the initial service activation. Any refund request submitted after 7 calendar days (168 hours) from activation will not be accepted.

3. Non-Refundable Services & Products

Due to direct upstream provisioning costs and licensing fees, the following items are strictly non-refundable under all circumstances:

• Domain Names: Domain registrations, transfers, and renewals.

• Security & Addons: Dedicated IP addresses, SSL certificates, backup addons, and third-party software licenses.

• Server Infrastructure: Virtual Private Servers (VPS), Cloud Compute instances, and Dedicated Servers.

• Administrative Fees: One-time setup fees, migration charges, or custom configuration services.

4. Cancellation Procedure & Billing Cycle End

• Submission Method: All service cancellation requests must be submitted directly through the official Client Area via the service management portal or by opening a billing support ticket. Cancellation requests made via unauthorized channels or general chat will not be processed.

• Timing of Cancellation: Cancellations are scheduled for execution at the End of Billing Cycle. Your services will remain active until the current prepaid billing period concludes, after which the service will not renew, and associated data will be removed.

5. Refund Processing & Payout Timelines

Eligible refunds can be processed through either of the following methods, subject to customer confirmation:

1. Original Payment Source: Refund credited back to the original source (Razorpay, Cashfree, or PhonePe via UPI, NetBanking, Debit/Credit Card).

2. Account Credit / Wallet: Credited directly to your Client Area Account Wallet, which can be applied instantly to future invoices or service purchases.

• Processing Timeline: Once approved by our billing team, refunds to the original payment source are initiated within 7 to 15 business days (excluding banking holidays and weekends), depending on the payment gateway and your issuing bank's clearing cycle.

6. Violations of Terms of Service & Fraud (No Refund)

• Zero Refund for Policy Breaches: If an account is suspended, restricted, or terminated due to a violation of our Terms of Service (ToS) or Acceptable Use Policy (AUP)—including but not limited to spamming, malware distribution, phishing, unauthorized resource monopolization, botnets, fraudulent activities, or hosting prohibited content—the customer forfeits all rights to any refund.

• No pro-rata refunds, credits, or fee returns of any kind will be granted for accounts terminated due to policy breaches or malicious conduct.

7. Chargebacks & Payment Disputes

Initiating an unauthorized chargeback or payment dispute with your payment provider/bank before contacting our billing team will result in the immediate suspension of all active services across your account. Any pending refund requests will be put on hold until the dispute is resolved.

8. Policy Updates & Modifications

KREONE EMPIRE PRIVATE LIMITED reserves the right to revise, modify, or update this Refund & Cancellation Policy at any time without prior individual notice. Any modifications will be posted directly on this page with an updated revision date.

9. Billing Support & Contact

For questions or refund requests regarding this policy, please reach out to our billing team:

• Brand: Kreone Host

• Company: KREONE EMPIRE PRIVATE LIMITED

• Official Email: info@kreonehost.com

• Phone: +91 9876544774

• Address: 48, Gram Sahjapur, Police St. Sehramau South, Shahjapur, Sadar, Shahjahanpur, Uttar Pradesh, India - 242406